Terms of Service

1. The agreement

These Terms are a contract between you and Hypera Ventures, Inc., a Delaware corporation (“Stedhaven,” “we,” “us”), which operates the Stedhaven app and stedhaven.com. By creating an account, starting a membership, or making a purchase, you agree to these Terms and our Privacy Policy. If you don’t agree, don’t use the Service.

You must be 18 or older and able to form a binding contract. The Service is currently offered in the United States only. We may make it available in other countries in the future; the territories we serve are listed in the app and on our site.

2. What the Service is

Stedhaven lets you record short voice messages for the people you choose — your children, your spouse, anyone in your family — keeps them safe, and helps you pass them on. This includes physical products, such as minted coins, that the people you designate can use to reach what you’ve made, now or years from now.

Throughout these Terms we refer to those people as recipients. Most are children, and parts of these Terms address that specifically, but a recipient can be any person you choose.

Features, prices, and details of the Service will evolve. Current features and pricing are always described in the app and on our site.

3. Our promises about your recordings

These commitments are the heart of the Service and of this contract. Nothing elsewhere in these Terms, including the limitation of liability in §14, excuses us from them.

(a) Your recordings are yours. You own every recording you make and everything you create in the Service. We take only the limited license described in §13 — nothing more.

(b) We never sell your content or your family’s information. We will not sell, rent, or trade your recordings, your children’s information, or your personal information.

(c) Never for advertising. Never for AI training. We will not use your recordings or your children’s information to advertise to anyone, or to train artificial-intelligence or machine-learning models — ours or anyone else’s.

(d) Not biometrics. We do not use your recordings to identify anyone by voice. We do not create voiceprints or other biometric identifiers from your content, and we will not permit others to.

(e) Yours regardless of payment. If your paid membership ends, you do not lose what you made. Your recordings remain yours, remain stored, and remain retrievable and exportable by you. Paid membership affects what you can add and do going forward, never your ownership of or access to what you have already made.

(f) These promises bind our successors. If we are ever acquired, merged, or reorganized, any successor takes the user content in this Service subject to (a)–(e).

4. Permanence, and if we ever wind down

Permanence is our design goal, and we pursue it in two ways.

First, by architecture. The Service is built so your archive can live in storage you control, not only on our systems. You can export your complete archive at any time — to your own Google Drive, or as a downloadable file. Your own copies are yours forever and need nothing from us. We encourage every member to keep a current copy.

Second, by commitment. No young company can honestly promise to exist forever — so we promise a floor. If we ever discontinue the Service, we will give you as much advance notice as we reasonably can, and in all events no less than 90 days, except where legally impossible. During that period export will keep functioning so you can take a complete copy of everything you’ve made.

Beyond that floor, it is our stated intention to establish, as the company grows, a dedicated long-term arrangement committed to keeping member archives and their access mechanisms available regardless of what happens to the company. That arrangement does not exist today and this paragraph does not create it. If and when it exists, we will announce it and bind ourselves to it in these Terms.

5. Memberships, payments, and renewal

5.1 What we offer

Paid memberships — currently monthly and annual auto-renewing subscriptions, and a one-time “Lifetime” purchase — and one-time purchases of physical products. Current prices and what each membership includes are shown at the point of purchase. We may add, change, or discontinue plans; changes do not affect a term you have already paid for.

5.2 Free trials

If a membership starts with a free trial, we tell you the trial length and the price you will be charged when it converts, before you start. You may cancel at any time during the trial and pay nothing. Unless you cancel before the trial ends, the trial converts automatically to a paid membership at the price disclosed.

Trials are limited to one per person and per Apple account. We may decline to offer a trial to anyone who has had one before.

5.3 Automatic renewal

Subscriptions renew automatically at the then-current price for the same period until you cancel. You will be charged within 24 hours before the end of the current period unless you cancel at least 24 hours before it ends.

Subscriptions purchased through the App Store are managed and cancelled in your Apple account settings. Deleting the app does not cancel a subscription. Cancelling stops future charges; it does not refund the current period, and your membership continues until that period ends.

5.4 Price changes

We may change the price of a membership. If we do, we will notify you in advance, and the new price will apply only from your next renewal. Where required, we will ask you to confirm the new price before it takes effect. If you do not want to continue at the new price, you may cancel before it applies.

5.5 Fees and taxes

Prices are shown in U.S. dollars and, unless stated otherwise at checkout, exclude applicable sales tax. Where we are required to collect tax, it is calculated at checkout based on the address you provide and added to your total. You are responsible for any taxes that apply to your purchase.

5.6 Payment processing

Charges for in-app purchases are processed by Apple. Charges made on our website are processed by our payment processor. We never receive or store your card details.

5.7 Refunds

Purchases made through the App Store are processed by Apple, and refund requests for them are handled by Apple under Apple’s policies. Purchases made on our website are processed by our own payment processor; contact us and we will help.

5.8 If a payment fails or your membership ends

Your membership continues until you cancel it or a payment is not completed. If your membership lapses for any reason, you keep everything you have already recorded. You can still sign in, listen, and export. What stops is creating new recordings and receiving that year’s coin. Your family’s ability to reach your archive with a key and your verification details is unaffected — see §3(e) and §7.

6. Gift memberships and promotional codes

6.1 Gift memberships

A gift membership may be purchased on our website for someone else. It grants the recipient a fixed term of membership — it is not a subscription and does not renew. No payment method is collected from the recipient, and they will not be charged when the term ends.

• A gift is delivered to the recipient as a code, by email and optionally as a printable card.
• Gift codes expire 12 months after purchase if not redeemed. An expired code cannot be reinstated.
• A gift code may be redeemed once, by one account.
• If the recipient already holds a paid membership, the gifted term is added to the end of their current period.
• The account belongs to the recipient. The purchaser has no access to it and no visibility into its contents.
• When a gifted term ends, nothing is deleted. The recipient keeps everything they recorded and may continue by purchasing a membership.
• Gift purchases may be refunded before the code is redeemed. Once redeemed, they are non-refundable.

6.2 Promotional codes

We may issue promotional, trial, or complimentary codes. Unless we state otherwise:

• They are for one-time use by a single account, have no cash value, and cannot be exchanged, resold, or transferred.
• They may carry an expiration date and may be limited to specific plans or new members.
• We may void a code that was obtained fraudulently, distributed without authorization, or used in breach of these Terms.
• We may change or discontinue a promotional offer at any time. This does not affect a term already granted.

7. Physical products

Some memberships include, and we may sell, physical products such as minted coins. Physical products are goods, separate from your digital membership.

Shipping timelines are estimates. Risk of loss passes on delivery. If a coin arrives damaged or is lost in transit, contact us and we’ll replace it.

What the coin is, and isn’t. The coin is a physical keepsake and an access key. It does not contain or store your recordings. Its code and QR link to your archive in the Service; the coin does not connect to copies you’ve exported to your own storage.

“Requires the Service” means the platform must exist (see §4) — it does not mean you must keep paying. Consistent with §3(e), a coin your family holds will work whether or not you are still a paying member.

Losing a coin does not mean losing recordings. Your archive exists in the Service independently of any coin, and we maintain alternative means of access for you or those you designate, subject to our verification procedures.

8. Your account, your recipients, and access by others

You are responsible for your account and for keeping your credentials secure.

You may enter information about the people you record for — a first name, a date of birth, and optionally a photo — to personalize the Service and to control when messages become available. Recipients are not account holders and do not create accounts.

If a recipient is your child or another minor, you confirm you are their parent or legal guardian and have the authority to provide their information. If a recipient is an adult, you confirm you have a good-faith basis for providing the limited information you enter about them.

The Service lets people you designate — often your children, possibly years from now — reach part or all of your archive after completing the verification steps you configure. We will honor the access rules you set as they exist at the time of access.

Access may be used by a recipient while they are still a minor. By configuring such access, you consent to that use as their parent or guardian.

9. Verification and access — important limitations

Please read this section carefully.

Access to an archive requires all of the following: a valid key, the recipient’s first name, their date of birth, and the answer to a security question you write.

There are two kinds of key. A coin key is engraved on a physical coin and opens that coin’s year. A permanent key is issued digitally for each recipient when you add them; it opens everything you’ve recorded for that person, across every year. The permanent key is a failsafe — keep it somewhere your family would find it, such as a password manager, a safe, or with your will. You can replace it at any time, which immediately stops the old one working.

A security question is required. Until you set one for a recipient, their archive cannot be opened by anyone. We will prompt you to set one, but the responsibility is yours.

This is a family-grade identity check, not strong authentication. It is designed so that a child can reach their archive years from now without a password, an account, or our involvement. It is not designed to resist a determined attacker, and it cannot verify that the person answering is who they claim to be.

Accordingly:

• You choose the security question, and the strength of that question is your decision. Choose something only your intended recipient would know.
• You are responsible for who has physical possession of a coin or knowledge of a code, and for who knows the answer to your question. Anyone holding a valid code and able to answer correctly can reach the archive it opens.
• We do not guarantee that only your intended recipient can access your content, and we are not liable for access obtained by someone who possesses a valid code and correctly answers the verification details you configured.
• If a security question is never set, that archive cannot be opened — including by you, on behalf of your family. Setting one is what makes the archive reachable.

We apply rate limiting and other reasonable safeguards to the verification process, and you may change your verification details at any time.

10. Communications

By creating an account you agree to receive service messages we need to send you — receipts, billing and trial notices, shipping updates, download links you requested, and security or policy notices. These are part of the Service and continue while you hold an account.

We may also send you marketing about our own products, by email and occasionally by post. You can opt out of marketing at any time using the unsubscribe link in any promotional email or by contacting support@stedhaven.com. Opting out does not affect your account or the service messages above. See our Privacy Policy for detail.

11. Acceptable use

Don’t use the Service to break the law, to harm anyone, to record or upload content you don’t have the right to record, or to interfere with the Service.

Recordings are private to your family by design. The Service is not a platform for public distribution.

We may suspend or terminate accounts engaged in illegal activity or abuse of the Service. Even then, the export right in §3(e) survives, except where the content itself is unlawful or we are legally barred from providing it.

12. Deletion and immutability

Deleting recordings. You can delete recordings. Deleted recordings enter a recovery window of approximately 30 days and are then permanently deleted from our systems. Permanent means permanent — we cannot recover them afterward, and you accept that risk when you confirm deletion.

Audio is immutable. By design, a saved recording’s audio cannot be edited or replaced. Only its details — title, recipient, availability — can change. This protects the integrity of your archive.

Deleting your account. You can delete your entire account in the app. Deleting your account permanently deletes your archive. Export first. Deletion is irreversible and we cannot restore an account or its contents afterward.

13. Your content and the license you give us

You retain all ownership of your recordings and the information you provide.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, back up, encrypt, transcode, transmit, and display your content solely as necessary to operate and provide the Service to you and to the people you designate. This license exists only so that the Service can function. It ends when you delete the content or your account, except for copies retained in backups for a limited period or as law requires.

We do not acquire any right to use, publish, distribute, or exploit your content for any other purpose. We are a custodian of your family’s content, not an owner of it.

14. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any particular content will be preserved indefinitely.

We strongly encourage you to use the export features to keep your own copies.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us in the twelve months preceding the claim, or (b) $100. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data.

Nothing in this section limits liability that cannot be limited under applicable law, or excuses us from the promises in §3.

15. Apple

The following applies to the Stedhaven app obtained through the Apple App Store:

• These Terms are between you and Hypera Ventures, Inc. only, not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to furnish any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
• Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16. Changes to these Terms

We may update these Terms. For material changes we will give notice in the app or by email before they take effect. The promises in §3 will never be weakened by an update.

17. General

If any part of these Terms is unenforceable, the rest stands. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Orange County, California, and you and we consent to jurisdiction there.

18. Contact

Hypera Ventures, Inc.
1509 Avenida de Nogales, San Clemente, CA 92672
support@stedhaven.com